Trade-in & Save Big

To take part in this promotion, trade-in an eligible laptop or desktop PC after purchasing a qualifying HP laptop or desktop PC from the HP Store between July 2 (00:01 – local time) and October 31 2024 (23:59 – local time). See Does my old laptop or desktop qualify for Trade-in? FAQ for qualifying criteria.

After making your purchase, visit our partner OPIA’s redemption site to submit your claim within 15-45 days of your order's shipment date. You’ll need to provide the details of both your purchase and your trade-in device to start this process.

OPIA will let you know within 5 working days whether your claim has been approved pending receipt of product that meets all the criteria defined in Does my old laptop or desktop qualify for Trade-in?.

You can check the progress of your claim any time you like on the Track My Claim page on the OPIA site.

Once your claim has been approved, OPIA will provide everything you need to trade-in your old device, including a prepaid postage label. Simply send OPIA your device within 30 days of receiving your claim approval email.

Please make sure your package includes any barcodes OPIA provides. Without these, OPIA won't be able to identify your device and approve your reward.

Once OPIA receive your device, they check it over within 10 working days to make sure you've met the terms of the promotion.

If the terms of the promotion have been met, OPIA will send you a confirmation email and pay your cashback reward in the form of a virtual prepaid Mastercard to the email address associated with the new product purchase (and claim request) within the following 21 days.

This promotion is applicable on all HP laptop and desktop PCs for Home and Gaming priced $699.99 and above purchased on the HP Store between July 2 and Oct 31, 2024. It also includes Business Workstation PCs priced $1899+ between Sept 16 and Oct 31. The minimum purchase price is the price paid by customers net of any promotional discounts at time of purchase (instant rebates and ecoupon codes). To double check your chosen PC is eligible you can view all qualifying models or call our sales team who will be happy to assist you further.

To be eligible for trade-in, your old laptop or desktop must meet the following criteria:

• It can be any make & model of laptop or desktop. The trade-in devices does not need to be an HP device.
• No more than 6 years old (from manufacture date), see the How to check the age of my trade-in device? FAQ for more information
• Must power on and hold charge for at least 15 minutes (if device has a battery)
• Must be returned complete with both a power supply and battery

NOTE: To qualify for Trade-in, you are required to erase all personal data and information from the device before it is returned to OPIA.

The following could lead to your trade-in device being rejected.

Please note, this is not an exhaustive list of rejection reasons:

• Missing hard drives
• Missing or faulty battery
• Cracks in the case
• Keyboard failure
• Loose hinges
• Missing HDD caddy
• Screen issue
• Screen cracks
• Missing hinge cover
• Missing AC adaptor
• Dead mother board
• Locked BIOS /password protected device

You must return your old device to OPIA within 30 days of your claim being approved.

Our partner OPIA will provide you with a pre-paid postage label once your claim has been approved. Simply follow the steps in your approval email to package and send your device free of charge to OPIA.

To ensure that your trade-in laptop or desktop reaches OPIA safely, pack your device as securely as possible.
It is recommended that you do the following:

• Pack your item with the power supply and battery, securely in an undamaged box or container that is strong enough and durable.
• Use high quality packaging products and padding / filling materials to prevent the contents from coming loose, damaged or activated by accident.
• Always remove old stickers when reusing boxes to avoid confusion during delivery.
• Protect edges and sharp parts with robust, well-secured edge protection.

NOTE: To qualify for Trade-in, you are required to erase all personal data and information from the device before it is returned to OPIA.

To be eligible for trade-in, your laptop or desktop must be no more than 6 years old (from manufacture date). Please see Does my old laptop or desktop qualify for Trade-in? FAQ for qualifying criteria of your trade-in device.
To find out the year of manufacture of your trade-in device, please follow these simple steps:

My trade-in device is a Windows-based laptop or desktop.

• To find out the date of your PC, please visit your manufacturer's website and insert your device's serial number to view its manufacture date.
• Alternatively, you will need to install on your trade-in device Microsoft's official tool 'Windows PC Health Check' (How to use the PC Health Check app ) which, once launched, will allow you to verify its age.

My trade-in device is an Apple device

• From the Apple menu in the upper-left corner of the screen, select 'About this Mac'.
• At the 'Overview' screen, look under the model name to find the year of manufacture and serial number of your device. For example: MacBook Pro (15-inch, 2017).

Please note: the BIOS date doesn't always correspond with the manufacture date. We recommend checking the information with your manufacturer.

For additional assistance in determining the age of my PC, please contact our Customer Service team at this toll-free # 1 844 441 0507

Individual Participants may submit a maximum of one (1) Claim per Qualifying Product purchased and subsequent Trade-in Device submitted, up to a maximum of two (2) Claims and corresponding Rewards in total per household.

Business Participants may submit a maximum of one (1) claim per qualifying product purchased and subsequent trade-in device submitted, up to a maximum of ten (10) claims and corresponding rewards in total per household.

Your reward will be paid by OPIA in the form of a virtual prepaid Mastercard within 21 days of having received the trade-in device, and assuming all other promotion conditions have been met.

You can get an update on the progress of your request any time you like on OPIA’s website. Simply visit the Track My Claim page and enter your Claim Reference and email address.

Please contact our partner OPIA at 1 844 441 0507 (Monday – Friday 9am – 7:00pm EST excluding holidays) or via email tradein2024@tradein-rewards.com. Alternatively, please visit OPIA's website here.